What a fucking jackass. I'm so sorry you had to deal with this shit. Thankfully, I was internal and all my calls were from our employees. Didn't stay long there. 8 months and got another role. I'm now a software developer and don't even come near the phones and I make double what I made on the phones. I, too, was good at it, but I still hated it and went into depression because of it. I just can't do phones at all.

[–] LaunchesKayaks@lemmy.world 2 points 1 day ago

Thank you. It felt good to deactivate all of his shit lol.

I'm glad you got out of the helpdesk trenches. Being a tech support grunt is harrowing. I have a mild breakdown about once a quarter, but that's been a thing since my college days (yes I'm in therapy lol)

I don't mind talking on the phone because I make a lot of calls outside of work. I just hate people being absolute idiots and being proud of not knowing how to do the most basic shit. Got a ticket from a client asking to help a different user connect her new mouse to her computer. It was just a wired mouse. That was the start of 2025's Q3 breakdown.