this post was submitted on 18 Nov 2023
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T-Mobile sued after employee stole nude images from customer phone during trade-in::T-Mobile has been sued again for failing to protect consumer data after an employee at one of its Washington stores stole nude images off of a customer's phone.

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[–] xkforce@lemmy.world 20 points 10 months ago (5 children)

So what do you do if you literally cant wipe the phone I.e broken screen? Just never have anything there to begin with?

[–] d3Xt3r@lemmy.nz 8 points 10 months ago (1 children)

Phones these days are encrypted. If you ever set up a pin/password to unlock your phone, that means it's encrypted. Just make sure your phone is powered off or restarted (or battery drained, if the off button isn't working), before you drop it off at the repair shop.

No one can access your files in this state - not even the manufacturer (unless there's backdoor, but that's a different topic - but even then, there are many "secure folder" type apps you could use to encrypt sensitive data).

[–] diffcalculus@lemmy.world 7 points 10 months ago (1 children)

If it's just a broken screen, Google your way in learning how to repair it yourself.

Or, find a shop that will repair it in front of you the whole time. Pay extra if need be

Or, if the material is too sensitive and the above options aren't viable:

  1. accept the loss and destroy the phone. Or,
  2. accept that whatever is in there will be viewed

The good thing with a problem like this is that your options are limited. So there's not a whole hell of a lot of decision tree making you need to do.

[–] Rai@lemmy.dbzer0.com 4 points 10 months ago

Stop being logical! We need to find holes!

[–] PastaGorgonzola@lemmy.world 5 points 10 months ago (1 children)

Remote wipes are possible. Log into your Apple/Google account, figure out how to find your device, then perform a remote wipe.

[–] kent_eh@lemmy.ca 13 points 10 months ago

Assuming the device is powered on and can connect to a network to recieve the instruction.

[–] Chilihuahua@lemmy.world 1 points 10 months ago (1 children)

Plug it into a computer and delete the files that way?

[–] xkforce@lemmy.world 15 points 10 months ago* (last edited 10 months ago) (3 children)

Youve never actually had that happen if you think its that easy.

Guys no...

  1. You cant wipe a phone remotely with your google sign on unless "find my device" is enabled, which it never was.

  2. My phone does not just give access automatically to any device plugged into it. You are REQUIRED to give permission from the phone. Which cant be done because the screen is fucked.

  3. Your phone SHOULDNT be accessible in this scenario because allowing any device to just plug in and download everything with no authentication is a security risk.

[–] wgbirne@feddit.de 5 points 10 months ago

It is still possible to unlock an android phone with a fucked screen.

I had to do this once and managed to unlock the phone with a USB mouse. It took me a while to get the right pattern, but it is possible.

[–] Zink@programming.dev 4 points 10 months ago

I mean sure it’s not easy to remote wipe if you never set up the feature that lets you remote wipe.