this post was submitted on 02 Nov 2024
67 points (100.0% liked)

Technology

37705 readers
82 users here now

A nice place to discuss rumors, happenings, innovations, and challenges in the technology sphere. We also welcome discussions on the intersections of technology and society. If it’s technological news or discussion of technology, it probably belongs here.

Remember the overriding ethos on Beehaw: Be(e) Nice. Each user you encounter here is a person, and should be treated with kindness (even if they’re wrong, or use a Linux distro you don’t like). Personal attacks will not be tolerated.

Subcommunities on Beehaw:

This community's icon was made by Aaron Schneider, under the CC-BY-NC-SA 4.0 license.

founded 2 years ago
MODERATORS
alyaza@beehaw.org
TheRtRevKaiser@beehaw.org
gyrfalcon@beehaw.org
rs5th@beehaw.org
SemioticStandard@beehaw.org
TheRtRevKaiser@kbin.social
Los@beehaw.org
coldredlight@beehaw.org
remington@beehaw.org
67
Facial Recognition That Tracks Suspicious Friendliness Is Coming to a Store Near You (gizmodo.com)
submitted 5 days ago by alyaza@beehaw.org to c/technology@beehaw.org
15 comments fedilink hide all child comments
all 16 comments
sorted by: hot top controversial new old
[–] Catoblepas@lemmy.blahaj.zone 60 points 5 days ago (1 children)

About a month ago, Israel-based Corsight AI began offering its global clients access to a new service aimed at rooting out what the retail industry calls “sweethearting,”—instances of store employees giving people they know discounts or free items.

Lol, I hope stores that use this lose millions on this stupid ass privacy invasion. Anyone stupid enough to believe the savings of catching a 10% employee discount used occasionally for friends or whatever is going to offset whatever the fuck this most recent torment nexus is going to cost frankly deserves to be swindled.

[–] iturnedintoanewt@lemm.ee 3 points 5 days ago (1 children)

That would be if it ends in the news if a store uses it. I definitely can't imagine people stop using their main grocery store off from a rumor like this.

[–] Catoblepas@lemmy.blahaj.zone 25 points 5 days ago* (last edited 5 days ago)

Oh, I don’t even mean from lost sales, I mean because this service is fundamentally going to cost more than the “theft” (lol) it’s allegedly stopping. If any one employee (or even a team) is doing this at scale and a business needs AI tracking customers to pick up on it, there is something drastically wrong.

This service is basically pure AI hype. It’s not doing anything a minimally engaged manager couldn’t already do with the salary you’re having to pay them anyway. Except the AI is also doing it worse and at a higher cost. Yay!

[–] t3rmit3@beehaw.org 23 points 4 days ago* (last edited 4 days ago)

Not friendly enough when talking to customers? Bad employee.

Too friendly when talking to customers? Bad employee.

This is just about 1) creating an algorithmic justification for the racial profiling that managers already do, and 2) keeping employees in fear of termination so they put up with bullshit.

Side story about how shitty retail management is:

When I was working retail years ago (big box electronics store), our management employed a system of getting every new employee to 3 write-ups as fast as they could (I'm talking, within a month of starting), using literally any excuse they could, so they could hold the "one more write-up and you're fired" over their head.

"AI" is definitely going to become a new tool for employee suppression.

[–] loops@beehaw.org 15 points 4 days ago

Israel-based

Well there's your problem right there.

[–] scrubbles@poptalk.scrubbles.tech 32 points 5 days ago

We're already in the dystopia.

[–] prex@aussie.zone 30 points 5 days ago

[–] Peanutbjelly@sopuli.xyz 27 points 5 days ago* (last edited 5 days ago)

Big. Fan of ai stuff. Not a fan of this. This definitely won't have issues with minority populations and neurodivergents falling outside of distribution and causing false positives that enable more harassment of people who already get unfairly harassed.

Let this die with the mind reading tactics they spawned from.

[–] Midnitte@beehaw.org 9 points 4 days ago (1 children)

Absolutely no way this doesn't explicitly target certain groups of people and end up in a lawsuit.

[–] Doxin@pawb.social 3 points 3 days ago

There's no chance this doesn't turn out to be, among other things, an autism detector.

[–] Alice@beehaw.org 15 points 5 days ago

This is horrifying for a lot of reasons but it'd be nice if my boss had to see the amount of people who yell at me for masking or tell me I look like a man every day. It wouldn't help anything I just hate my boss and want her to feel the awkwardness

[–] Dirac@lemmy.today 6 points 4 days ago

This is trash. I can’t wait for these people to install this garbage for $100K or something, and then get too many alerts to actually investigate, thus wasting their money (which they deserve for participating in this kinda surveillance) and proving that Corsair are a bunch of charlatans.

[–] wesker@lemmy.sdf.org 10 points 5 days ago* (last edited 5 days ago)

If it can detect suspicious unfriendliness, then I'm really in trouble.

[–] thingsiplay@beehaw.org 8 points 5 days ago (1 children)

I would just get sunglasses and try to look suspicious just to mess up their tracking.