this post was submitted on 09 Nov 2023
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Photography

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I recently did a couple shoots with my husband for our anniversary and was super excited to book this local photographer. We agreed on a 3 week turn around for final gallery and paid upfront $320 for 30-40 final images. The shoot went well, even gave her a new location for future shoots and gave her a mood/inspo board of what I was going for.

Anyways first issue that happened was after the 3 week mark came (a Wednesday) I heard nothing and waited until the end of the week giving hear a few days of grace to give me an update. I reached out on Monday and heard back later that day basically saying she was behind and was sorry for not communicating. I understood bc life gets busy but was a little upset bc it shouldn’t be the clients responsibility reaching out to check in.

Finally received the final galley but was so upset at the shots that were picked and some of the editing. Several pictures had this motion/blur effect for still images that had no movement, she included Black and White images which I never agreed to the final gallery and she had the worst cropping ratios to several pictures. Where if I wanted to print a 5x7 the image would not be fully printed. I emailed her politely saying that neither my husband nor I were fans of certain pics and asked if resizing/re-editing could be done. She said that the ones with motion blur effect were done with camera and nothing could be done with those and that if I wanted re-edited pics it would be an additional $75 for a “Artistic Rights Fee”.

Now I just wanted to know if that fee is a common thing in the industry? Especially knowing your client was unsatisfied with your work. I feel a bit cheated expressing that we didn’t like certain pics and that if we wanted anything done it would be extra $.

I posted examples on my page for reference to this post. Thanks!

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[–] Shutterbug927@alien.top 1 points 10 months ago

Is it normal for photographer to charge extra for re-editing?

Yes. It is normal for a photog to charge for additional work. However...

It is not normal to charge extra just to give the customer what they paid for in the first place, if that first deliverable does not include it.

Check your contract for specifics about what the photographer is responsible for delivering, but if there are no specifics, you're probably out of luck, if not a little wiser for who not to book next time you have a function.

It sounds to me by the non-standard aspect ratios of the final photos and the relatively cheap price ($10-ish/photo) that you've contracted an inexperienced photog, and maybe some gentle "You know... other photographers I've spoken to wouldn't do it that way" discussion might go far into a discount on that $75 "Artistic Rights Fee" or whatever they're calling it.

Best of luck!

[–] exdigecko@alien.top 1 points 10 months ago (1 children)

If you don't like certain photos you can just hide or remove them from the gallery.

5x7 is a different crop from 4x6 so it's hardly possible to have both.

My advice don't print 4x6 its just too small for a good picture.

[–] xcmxdrxd@alien.top 1 points 10 months ago

There’s maybe 6-8 out of 30 decent photos that I really like where it’s similar to her editing and our faces/heads are visible. I would be hiding over 75% of the gallery lol.

[–] VivaLaDio@alien.top 1 points 10 months ago

I was going to reply that another 1 sided story as it usually happens here but then i saw the pics that you posted on your profile and wow those are bad. Like bad BAD.

I’d say cut the losses and find another photographer

[–] tienphotographer@alien.top 1 points 10 months ago

first red flag for me is that they didn't let you choose your final images. you're the paying customer you should be able to select the final pictures you will receive.

to answer your question it is normal but only if the client is asking for something completely different then from the original direction. but if they want something slightly warmer or cooler or change in tint i don't charge for that. i personally allow 1-2 minor adjustments for free before i do charge additional edit fees.

[–] X4dow@alien.top 1 points 10 months ago

I deliver 3:2 ratio. Same as every cameras shoot at.

[–] FlatBrokeEconomist@alien.top 1 points 10 months ago

I got my kid's school portraits back today. I paid $12 for retouching. They botched it, it looks horrible, like there is something added to his mouth, with a big white splotchy thing in there. Clearly an error. They are telling me they not only can't undo because they don't have the original (less than a month after the shoot), but that they won't refund the retouching fee now or on retakes because "the work is already done." So yea I guess some photographers do charge for rework that is their fault.

[–] Skvora@alien.top 1 points 10 months ago (2 children)

30-40 edits for $320? You're lucky you got anything out of a price that low. And sounds like you expected $6-800 level of work.

[–] xcmxdrxd@alien.top 1 points 10 months ago

I wasn’t expecting anything editorial just better lol I had high hopes from everyone recommending her with high reviews and her portfolio 🥲

[–] Artistic_Carpet_874@alien.top 1 points 10 months ago

Geez… shouldn’t expect anything for $320?! That’s a fairly average price for a simple couples shoot… this isn’t wedding pics, senior pics etc… did you even look at the photos?

[–] Over-Tonight-9929@alien.top 1 points 10 months ago

Is it me or are those photos really... bad? Like you said, the blur, the cropping, the colors,... Looks like an amateur took them and slapped some bad filters on it.

[–] Stewart2017@alien.top 1 points 10 months ago (1 children)

So did you pay $320 for the shoot and the edited images? If so, it's likely you are working with an amateur...a bad one judging by the photos. She tried to do black and white to compensate for terrible light and exposure, probably bad focus, too. Black and white can hide a few things. She probably didn't shoot in raw, making it all the worse. She tried photo techniques (the spin) without practicing enough first... turned out crappy. It's fine to try, but if it doesn't work you don't show the client. If her work was better on her page, it may have been from a photo workshop where someone else set the scene, created lighting, etc. And then they took the pictures and included in their portfolio. Try again with a different photog. Don't recommend this one to your friends.

[–] Justheretobraap@alien.top 1 points 10 months ago

I've seen this one, I usually refuse to edit someone else's photos but a friend of mine came to me with some absolutely terrible wedding photos. They were sooooo bad. I went to look at the photographer's work on his Facebook page (this was in the mid 2010s) and there were some really great photos, but the ones that were good were all in a studio with models and grouped together. Usually you get a little info from posts, but these were just photos with no captions. The rest ranged from mild cringe to just ok--nothing that came even close to the handful of well lit and composed studio shots.

She got married the day after Christmas which severely limited the pool to choose from, but she trusted his work based off those stunning studio photos. I didn't add any artistic effect, just clean edits for color correction (white balance was way off, she really wanted a white dress) some skin editing, crop/straighten and noise correction. Dude had an older crop frame and cranked up the ISO to the cameras max and let's just say camera sensors have come a long way since then. I usually rename photos when I export, these were all original file names and for the most part sequential. Some of them were barely in focus so I'm guessing he just tossed a few of the worst and delivered everything else. There were maybe two that looked edited and it was BS Pinterest crap with words on the background. It was bad. Also an absurdly high number of photos of people who were taking pictures with their phone or the bride scrolling FB while getting her hair done. Like some weird passive aggressive thing about the phone photography at weddings trope. But I did make a couple black and white because it was just easier than the huge amount of time it would have taken to fix them properly and I was doing it as a favor.

[–] bluestrobephoto@alien.top 1 points 10 months ago

WHOA... I looked at the two examples!

It looks to me like a fairly inexperienced photographer tried to get really creative with your shots when they should not have.

I can see why you are not happy.

[–] coccopuffs606@alien.top 1 points 10 months ago

I clicked on your profile; what the actual fuck?!

How did you find her anyway? Did she show you any kind of portfolio?

[–] csl512@alien.top 1 points 10 months ago

If you're charged extra to send undercooked fish back but it turns out the fish was garbage anyway, would you just leave and go somewhere else to eat, even if you'd paid? Or because you'd paid you'd stick around and not send them right to jail?

If this was grossly different than what the photographer has shown publicly, it's worth doing a reverse image search to see if they're scamming others.

[–] Padugan@alien.top 1 points 10 months ago

My god those are bad, she cut your heads off!

[–] kyleclements@alien.top 1 points 10 months ago (1 children)

From the photographer's point of view, we've all had that client from hell that demands endless changes and revisions. But we've also had times where we've just had an off day, or we've mis-read what the client asked for, or the printers made an error. It happens.

I usually have a '3 edits' clause in a contract. If you're not happy with the images and want changes made, I'll do that for you, twice. After that, there is an additional cost for further edits.

I have that in my contract because the photographer I was assisting for when I started had the same clause in her contracts, and she was way better at the business side than I.

[–] omnid3vil@alien.top 1 points 10 months ago

This is the way! I work mainly in video now, but my standard is one round of major re-edits and 2 minor re-edits for free. It's in the contract they sign and it's one of the few things I point out to every new client. "Obviously we want to get your desired effect on the first try, but every once in the while we might miss what you are looking for. We offer X re-edits, and after that I charge X/hr. So it's important that we nail down exactly what you are looking for with these photos/video/etc."

Since I started doing this I very rarely even have to do the one major re-edit. If you tell the client upfront that they need to communicate exactly what they want, because it could cost them money if they don't, they are normally pretty good about it.

[–] Helpful_Egg_1972@alien.top 1 points 10 months ago

That spin effect would be impossible to do in-camera. The lady’s hand is in focus but the blurring encircles this so it’s not like she rotated the camera for creative effect otherwise the hand would be blurred too.

[–] dirtyredheadhippie@alien.top 1 points 10 months ago

This is why I just give my clients all the pictures. Why don’t they deserve every shot you took of them? And whatever they want edited, you deliver the gallery first, get the list of edit requests, deliver edits in a separate folder, get paid, done.

[–] -B001-@alien.top 1 points 10 months ago

Took me a minute to find your pics, but in my opinion, those are not very good photos.

I think the motion blur almost looks like what happens when I am playing with the lens and moving the zoom back and forth while I take shots -- just me trying to get interesting photos, but in no way would I do that in a paid photo shoot.

Also, the headless photos are odd.

And the 1 black and white is quite dark -- at least on my monitor.

[–] grain_farmer@alien.top 1 points 10 months ago

$320 is bargain basement. I think if they have a camera then it’s a good deal. That being said the $75 is ridiculous.

[–] SneakyCaleb@alien.top 1 points 10 months ago

Just because you bought an expensive camera and charge people money doesn’t mean you know what looks good lmao