this post was submitted on 17 Nov 2023
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Digital Nomads

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Their customer service is HORRENDOUS. I Think it's also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).

But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn't another company taken over yet?

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[–] dustinpdx@alien.top 1 points 2 years ago

They have several competitors but knocking off the biggest marketplace in any segment is really hard. You need to get a majority of listings on your platform before you can even have a chance at attracting enough customers to justify them listing. Chicken-egg issue.

[–] Fearfultick0@alien.top 1 points 2 years ago (1 children)

It's called hotels. If you want professional service, you go to the more highly regulated and standardized industry. In the past, Airbnb was cheaper. Now, the value proposition of ABNB is not so clear unless its on the high end or you're traveling with more than one couple.

[–] thewirednomad 1 points 2 years ago

Digital nomads don't want to share internet with everyone else, which is what happens in most hotels. Better to have your own router that no one else can use/stream from.

[–] skarabox5@alien.top 1 points 2 years ago

True once you experience their customer support you know what it is to interact with 100% pure cancer and brain damage

[–] mindfire753@alien.top 1 points 2 years ago

DBNB is a decentralized company that’s working on that.

[–] nycxjz@alien.top 1 points 2 years ago

dude, what are you complaining about? airbnb is mostly fine for me and i use it all the time

[–] NomadicNoodley@alien.top 1 points 2 years ago

You should try building a company with better service if you think it's easy!

[–] Wide-Visual@alien.top 1 points 2 years ago

Their main competition VRBO is not much better.

[–] badboygoodgrades@alien.top 1 points 2 years ago

Go build one! Let us know when you’re done!

[–] kanyenke_@alien.top 1 points 2 years ago

Booking.com Is bigger I think than airbnb and I had waaaay better experiences with them for sure

[–] RachelCarre@alien.top 1 points 2 years ago

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[–] jkpetrov@alien.top 1 points 2 years ago

Actually, at least in Europe, Booking.com took over most of AirBNb business.

[–] Higginsniggins@alien.top 1 points 2 years ago

Network effects

[–] Soggy_Ad1882@alien.top 1 points 2 years ago

Because it is a huge company and the service is good.

Only on /digitalnomad do I find so many criticisms of Airbnb. Almost everyone I talk to has no major problems.

Aside from the fact that it is OBVIOUSLY not intended for digital nomads, most people use it for tourism. But even so, I have been an Airbnb customer for years and I cannot complain, I have had better or worse experiences, of course, they are not hotels.

[–] redperson92@alien.top 1 points 2 years ago

don't blame customer service people for bad service. guess who deliberately trained them that way?

[–] DearSail7885@alien.top 1 points 2 years ago

I used to believe that a company could succeed by catering to digital nomads. Then I came to this forum and quickly realized that no company could possibly please the DN (Douchebag Nerd) community.

Just look at the replies to this thread. A hundred assholes who all want something different.

[–] 0DarkFreezing@alien.top 1 points 2 years ago

They’re ultimately just another OTA. They don’t need to be “replaced” per se. Just use any of the other OTAs like booking.com, Expedia group, etc.

[–] AntiqueSunrise@alien.top 1 points 2 years ago (7 children)
[–] kristallnachte@alien.top 1 points 2 years ago

Not sure eif just hotel joke, but Marriott does actually have an AirBNB competitor platform, but with stricter acceptence.

https://homes-and-villas.marriott.com/

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