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Why would someone need that instead of just printing it and mailing it themselves?
Then you need a printer, printer ink, an envelope, and stamps. If you really don't send mail out that frequently, I can see the appeal of it. Could easily be cheaper. I also imagine it might have some utility to ADHD folks.
It just occurred to me: I doubt my 26 year old son has ever sent anything in the mail himself. If he wants to send a message, it's email or text, and if he wants to send a gift, he'll order it on Amazon and have it delivered. I'll have to ask him if he's ever actually mailed anything.
just faster. you have to have a printer and paper for it and envelopes and stamps. with the service you just upload the pdf and put in the address and hit send. I mean I think most could see how it can be useful. Bit cheaper to print and fold and seal and stamp and drop in the box but with as unoften as I need to send a physical letter I like it.