Just for context, this is the error rate when the right answer is provided to the LLM in a document. This means that even when the answer is being handed to the LLM they fail at the rates provided in the article/paper.
Most people interacting with LLMs aren't asking questions against documents, or the answer can not be directly inferred from the documents (asking the LLM to think about the materials in the documents).
That means in most situations the error rate for the average user will be significantly higher.