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Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit
(www.businessinsider.com)
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this post was submitted on 18 May 2026
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This is exactly how Skynet started
While it may not work well for everyone, this is my solution: How To Make Pizza Hut's Pan Pizza At Home | Allrecipes - YouTube
All I care about is the apple pizza, and the cherry pizza.
Apple Pizza what are you mad, wait a minute, isn't that basically just like a pie? I mean you're not putting cheese on it are you?
Yes, they were the desserts.
https://yumwithmia.com/pizza-hut-cherry-dessert-pizza-recipe/ https://tastejusthome.com/pizza-hut-apple-dessert-pizza-recipe/
Unfortunately imitations never hit right. Probably on account of baking it rather than using a pizza oven.
Well, thechincally all pizzas are pies.
To me it sounds like the suit should be against Doordash not Pizza Hut.
Unless the contracts say you gotta deliver orders right away, not much they can do. They didnt have to outsource their delivery, they could have used their own drivers.
Last time I ordered from them. I selected pick up and waited until a few minutes before the time was up to leave to get it. When I got there on their screen it showed my name and ready. I waited an additional twenty minutes to get my pizza. Don't know if the people working there marked it completed or if it was their system but I haven't been back in a while.
As someone who worked in fast food in quite a few different places it is very common in my experience that orders are marked complete before they really are.
The stats matter to the heads, so the managers keep up the stats to look good. That is why when you go through a drive through and they ask you to pull up? They are wiping that order so it looks as if it was done faster and bringing it to you when it's really ready.
It's a classic thing of stats being focused on to the point that the stat is essentially made useless since it gets cheated.
I haven't worked FF in roughly 10-15 years though, and this was my experience, so grain of salt and all that.
No salt needed for me. Peverse incentives are the norm in nearly every industry.
Fire the executives responsible.
Let they who reap the benefits of success be also reamed by the flames of failure.
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Partially related: I remember some months ago, down here in Brazil, UberEats and iFood drivers were getting restless about the complete lack of any rights when working with the apps - no rest time, no charging stations, low pay, all while being told that you're "being your own boss, working when you want to!". They usually formed whatsapp groups to complain about that.
In an almost inexplicable twist, the majority that wanted more rights also wanted the govt to stay the fuck away and were against a law that was meant to regulate working for apps. Said law included many of the rights they wanted.
Glad to see American idiocy is spreading /s
Planned idiocy, but idiocy nonetheless.
Billionaires invest a fortune into media articles, influencers, and fake news to brainwash workers to vote against their own class.
Ironically, the billionaire class is pretty well organized one to achieve all this. Motherfuckers.
A tremendous amount of money has been invested to ensure that it is.
Love how on the page for this article taking about how an AI system fucked up so bad there is a 100m lawsuit over it.... there are AI ads offering to sumerize the article...
Also, I can't lie, I feel no fucking sympathy for the massively wealthy elites that own this 100+ franchise company. If they hired their own drivers and payed their employees well I'd be singing a different tune but fuck these capitalist pigs. I hope they sue each other into oblivion.
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For context, here is an actual Uber Eats offer to a driver from 5 days ago:
That's 5.68 an hour, ridiculous. The system should reject anything that's below minimum wage equivalent at a bare minimum.
5.68 minus gas and wear and tear on your vehicle.
I do some DD for extra cash sometimes, and see shit like this all the time. I don't know who's taking this shit, but it isn't me.
I've been driving (passengers, not food) for 2 years and you really can't imagine how predatory and exploitative it is these days. Gas prices way up, fares way down, and Uber just spent $10 billion in our stolen wages on driverless vehicles to replace us. I'm trying to get out ASAP.
Edit: Also, just wanted to add that it's $5.68/hr BEFORE gas and wear-and-tear expenses.
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It should be minimum wage plus standard mileage cost at minimum, perhaps. In the US the IRS rate is 72.5 cents per mile right now, so if you figure that in for the 19 mile trip that's over $13 just to break even.
It's a 19 minute / 2.4 mile trip. But your point still stands - you're not covering wear and tear.
Ah, well thanks for the correction! That number just attached to the wrong variable in my brain I guess.
Yeah, if it comes out below minimum wage there should be a higher amount being paid to the driver for the delivery side of the payment, expecting anyone to work for pretty much just tips is very bad business. I wish more of the price increase on the menu went to the driver.
The obvious answer to the problem no one seems to have mentioned yet:
Pay the drivers by the hour, not by the amount of orders.
Performance-based pay has never worked, and always incentivises bad behaviour. They wouldn't try to batch so many orders for a single trip if it wasn't the only way they could make passable money.
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These drivers are their own business and they're just maximizing revenue according to market incentives, just like any other business. So Pizza Hut has enshittified themselves. Well done. I guess it looked a lot better in the excel sheet and presentation.
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