I would have been eligible for so many refunds in the past if this rule had been in place earlier 🥲
this post was submitted on 24 Apr 2024
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I can't count the number of times l have had to wait 30 effing days to get my refund for a cancelled work flight that I paid for and couldn't get reimbursed for. Sometimes I needed it for bills, it sucked.
Welcome change indeed.
Sounds like your employer sucks ass.
Same, fucking delta offered my us $90 refund per ticket for a $400 flight that was cancelled....and then wanted us to rebook it for the next week...i just wanted my damn money back.
The complete rules are here: https://www.transportation.gov/airconsumer/refundsfinalruleapril2024
The meat of it is the table on pages 9-14 and mostly comprehensible.
Worth noting:
- A change to your flight number is always a "cancellation" and you may choose to accept a refund
- The expectation is most people would not, for the same reason most don't cancel their refundable tickets - they want to go on the flight
- There are no carve outs for weather, etc.
- I am really glad to see this because airlines could claim "weather" for connecting flights, so any weather anywhere meant they could delay your flight
Yeah, the weather note is huge. Historically, airlines would just cite “weather” because there was a single cloud in the sky halfway to the destination. Because if a cancellation was weather related, they didn’t have to pay out.
I basically see this as the government going “look, we tried to be nice and give you some leeway. But you abused that by citing weather for every single cancellation. So now you’re on a tight leash and can’t even cite it when it’s valid.”
Oh man this is that high fucking quality type of discussion I’m here for, direct link, exact quote , clearly separated but very based opinion
Have an upvote king
Yes but other side of that coin:
This might cause airlines to push pilots to fly anyway when the weather is outright dangerous to fly. I'm waiting for the first news article about an airplane that took off straight into a thunderstorm, got caught in a down draft and crashed, killing everyone.
Don't underestimate the inventive ways companies can cheat to save money
They'll just put their prices up to cover this wont they?
They were going to do that anyways.
These are difficult times
Not unprecedented?
New Normal
Yes. It's still the right thing to do.
Cheaper nonrefundable tickets should be banned also.
Prices raised to match the service they should have been providing is reasonable. Cheap tickets were being subsidized by not giving refunds...
Prices raised across the board by a dollar or something? Good insurance policy for “refundable” fares.
(Obviously not in the “cancel for any reason” sense, that’s wayyy more.)
How about a discount for crossing their fingers and loading us up on a Boeing?
If it's Boeing, I ain't goin'!
My problem is not the cash back for my ticket, it's everything I lose when I rebook last second afterwards.
I rarely fly but last time I did, it was the most chaotic mess I've ever seen. None of the airline employees knew what was going on when they canceled my layover flight 5 minutes before boarding. The way it was handled was a joke and downright insulting.
Please name and shame the airline.
It was American Airlines but I'm not sure any other airline is better. I rarely fly but I was not impressed with the "oh well, shit happens" attitude they had. They did get me on another flight a few hours later. No apology, no compensation, not even a fuck you. I was still in the customer service line of 600+ people after a few hours because 3 flights were canceled at the same time. While in line I got a text message saying my flight was rebooked and leaving in 15 minutes in a completely different terminal so I got out of line and ran to catch the flight.
My experience with American Airlines was basically the same. Happened to me back in checks notes last weekend.
Fuck American Airlines in particular. They gave zero shits about getting us back home, zero shits about offering a place to sleep for the night, and zero shits about refunding our tickets. Absolute garbage airline.
I've only had this experience flying American, and I've had it in some way shape or form every time I've flown American.
I now only fly Alaskan. I had an issue one time. I was immediately given miles, a full travel credit, and an upgrade on the flight I was moved to. Also, no hidden bullshit.
I fly fairly often, and I feel the opposite. Airports are chaotic hell, yes, but there's always someone who knows what's going on. Usually the check-in desk is the place to ask. I mostly fly Korean Air and Air Canada, though.
Good. So that abolishes the stupid insurance upsell bullshit.
No, that doesn't end until idiots stop agreeing to it when offered....which won't happen any time soon.
But 168 of my fellow passengers have protected their flights today!
Feels like the flight industry hasn't recovered since COVID. This is a welcome change however
They haven't lowered prices, that's for sure.
Very interesting that it didn't in the US, because it did in the EU.
It probably would have been worth specifying this is for the USA, since not everyone lives in the USA.
They’ll just pass the savings on to you.
Even if demand was perfectly inelastic and the burden was paid entirely by the consumer... I'd still rather get what I paid for than leave it up to chance.
Does this rule set apply towards diversions? Because under the current rule set an airline can divert a plane to an airport several hours away from your intended destination and they only have to give you a connection at some point in time.
Yes it would apply:
Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.
That's amazing to hear! I've personally have been left stranded by American when they diverted our flight to a regional airport that was six hours and two mountain passes away from our intended destination due to a blizzard and we were only offered a flight that took off three days later. We weren't offered any hotel or food vouchers and when I tried to get a refund American only offered $50 in miles because "some service was provided"...
That seems like it would fall under the delayed category.
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