A call for some support on Mac came in one day and I told the cx to go to the Finder. Cx said “Mac doesn’t have a ‘finder’. Sounds like windows talk to me. You sure you know what you are doing?” So I said “You called me. You see the icon on the dock with the smiley face? What name did you make up for it?” Cx said “Apple actually calls that the task master.” So I said “Sure they do. Click the task master.” Proceeded to fix cx’s issue for him (PEBKAC issue) and then got a one star customer survey back.

[–] emeralddawn45@lemmy.dbzer0.com 7 points 2 hours ago (2 children)

It's been a while since I used a mac but doesn't it literally say 'Finder' at the top of the screen when you open that?

[–] Ghostie@lemmy.zip 2 points 33 minutes ago

It sure does.

[–] example@reddthat.com 7 points 1 hour ago

yes

[–] tomenzgg@midwest.social 9 points 4 hours ago

If it weren't for rating you poorly, that'd be incredible performance art.

[–] WanderingThoughts@europe.pub 46 points 7 hours ago (2 children)

I did had one support call, a long time ago, where I told the guy to use the mouse and click on the start button. Then I heard the sound of something tapping on glass.

"Sir, please keep the mouse on the table and then move it. You'll notice the arrow moving too. Move the arrow to ..."

Yeah, that was still when everybody had CRT screens. That should give you an indication how long ago it was.

[–] Thedogdrinkscoffee@lemmy.ca 39 points 6 hours ago

I did a support call in the 90's where "clicking the left mouse button" was stumping her. After trying a few variations of instructions, I decided to take a step back and better assess the situation.

Me - Ma'am, are you left or right handed?

Her: right

Me: Lift your right hand, and look at the mouse. It should be a palm sized white plastic device with two buttons, one on the left and one on the right where your fingers rest. There should also be a small cable that extends from the far side and plugs into your computer. The underside of it has a little grey ball in the middle. Do you see it?

Her: You mean the doohickey on the floor?

Me: Pardon me?!? Well, it should be on your desk, not the floor. Why would it be down there?

Her: You mean the foot pedal?

Me: *light bulb clicks on. Are you really familiar with sewing machines?

Her: yes, but this doesn't work anything like that.

Me: ok. We have found the problem! This is great. First step is to take the foot pedal off the floor and place it on the desk, under your right hand when you are sitting comfortably.

From there everything went smooth as silk.

[–] WhiskyTangoFoxtrot@lemmy.world 20 points 7 hours ago (2 children)

I once had a support call where I told the customer to click the Start button and they didn't know what it was. I clarified by saying that it was the button in the corner of the screen. They did it and then said that their entire screen turned black.

Apparently they'd pushed the power button on their monitor.

[–] drcobaltjedi@programming.dev 7 points 5 hours ago

To the guy a few weeks ago that said I wasn't being fair to users not reading error messages and comparing it to a doctor reading your charts. Read this fucking thread.

[–] 1984@lemmy.today 11 points 6 hours ago (3 children)

When I was young, older people thought the monitor was the computer and had no idea there was a chassi under the desk connected to it. :)

[–] Thedogdrinkscoffee@lemmy.ca 5 points 5 hours ago (1 children)

Enter the imac.

[–] Cort@lemmy.world 6 points 4 hours ago (1 children)

Have you ever seen the original Mac?

[–] Thedogdrinkscoffee@lemmy.ca 3 points 4 hours ago

Yes, but was never a mac dude.

[–] WhiskyTangoFoxtrot@lemmy.world 3 points 6 hours ago (1 children)

When I was young people thought the keyboard was the computer. And they were right.

[–] Thedogdrinkscoffee@lemmy.ca 1 points 5 hours ago (1 children)

Vic20?

[–] WanderingThoughts@europe.pub 2 points 2 hours ago

Or commodore 64. Amiga 500. Schneider 6128. ZX spectrum. Just to name a few from my time.

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[–] expatriado@lemmy.world 123 points 10 hours ago (7 children)

i guess some people are too young to remember wired mouses

[–] SCmSTR@lemmy.blahaj.zone 8 points 4 hours ago

Relying on batteries is for suckas

[–] bridgeenjoyer@sh.itjust.works 52 points 8 hours ago (1 children)

I only use wired. Batteries and charging suck.

[–] thebardingreen@lemmy.starlightkel.xyz 13 points 7 hours ago

This is the way.

[–] Rhaedas@fedia.io 33 points 8 hours ago (2 children)

Wired vs. wireless is whatever works for you, but no one misses balled mice. No one.

[–] MonkeMischief@lemmy.today 3 points 3 hours ago (1 children)

I miss the weighty rubberized balls IN the balled mice! Talk about a free fidget toy!

However, do trackballs count as balled mice? Because I got one for my laptop recently and I LOVE it. Wish there was more of a market for nice trackballs, with an assortment of ball materials for different inertias and whatnot. Lol

[–] halcyoncmdr@piefed.social 2 points 2 hours ago (1 children)

No, trackballs are a separate thing. And their design is usually better at keeping debris out of the ball meaning less maintenance even though it's exposed literally all of the time.

[–] dustyData@lemmy.world 1 points 1 hour ago

Less debris on the ball, but in my experience there's more dust on the rollers. So it's the same maintenance anyways.

[–] Carnelian@lemmy.world 33 points 8 hours ago (4 children)

Whoops! Big mistake buddy, you said something on the internet. Now we’re gonna fight! I miss balled mice. How ‘bout them apples? Nothing is as satisfying as cleaning the lint out of those things was

[–] Thedogdrinkscoffee@lemmy.ca 9 points 6 hours ago (1 children)

Stealing all the balls from the computer lab at school was fun.

[–] KairuByte@lemmy.dbzer0.com 5 points 5 hours ago

You’re a monster. And also my type of people.

[–] Kolanaki@pawb.social 6 points 7 hours ago

Get a naked mole rat if you like bald mice. 😌

[–] ttyybb@lemmy.world 7 points 8 hours ago (1 children)

Like they said, nobody.

[–] zod000@lemmy.dbzer0.com 4 points 7 hours ago

Now days sure, but I'd take one of later really good ball mice over many of the shitty cheap mice you get packed in with stuff now. The first few optical mice that I owned were legit worse than ball mice, while being much more expensive. I kept going back to the ball mice and regretting my wasteful purchases. The first one good enough to really kill them off was probably the MS InteliMouse 3.0.

[–] Rhaedas@fedia.io 6 points 7 hours ago

I will concede only in the fact that it made me look like a miracle worker to my parents when I "fixed" their mouse that had stopped working with my magic.

On the other hand, the Christmas I gave them an LED mouse was peak level for all of us.

[–] Scoopta@programming.dev 61 points 10 hours ago (9 children)

I still use them exclusively lol

[–] mercano@lemmy.world 31 points 9 hours ago (6 children)

Same. The mouse is always something I’m going to use on the desk next to the computer. I don’t understand the advantage of making it wireless, that’d just be one more battery for me to keep charged. Honestly, if I had a wireless mouse I’d probably just leave it plugged in to the charger as I use it. (And don’t get me started on Apple’s mouse charge port on the bottom.)

[–] i078@europe.pub 29 points 9 hours ago (2 children)

These generations of wireless mouses are fine. The advantage, as small as it is, is less drag from the wire and not having to juggle with wires when working with a laptop. Given the batteries these days I’m fine with wireless.

Now I do not have the same view on wireless keyboards as these are pretty much stationary by default.

[–] bisby@lemmy.world 7 points 8 hours ago (5 children)

The batteries are my main issue.

12 hour battery? I charge every night.

4 day battery life? I forget to charge until it dies, and then it dies in the middle of using it.

The mouse I have is only wireless for the "less drag while gaming" aspect but the cable is actually super nice, so I dont even mind the cable... I just leave it plugged in now.

[–] protist@retrofed.com 1 points 1 hour ago

I've been using a wireless mouse at work now for over 12 years and can count on one hand the number of times I've had to change the batteries

[–] halcyoncmdr@piefed.social 1 points 2 hours ago

The mouse I have is only wireless for the "less drag while gaming" aspect but the cable is actually super nice, so I dont even mind the cable... I just leave it plugged in now.

This is what I do. The mouse is plugged in most of the time but if I'm playing a game or working in like Photoshop, it comes off for the freedom of movement.

[–] entropicdrift@lemmy.sdf.org 1 points 3 hours ago

My logitech wireless mice will run on a single AA for like ... 2 years of daily use, I wanna say? At least 18 months.

[–] Cethin@lemmy.zip 2 points 5 hours ago

Mine lasts several weeks. Also, it has a little light that turns red when it's low (as in, needs charging within a few days). It can also be used while charging without much issue. When I see the red light, I just plug it in while I'm not using it or doing something like watching media. It's really convenient. I have a mouse bungee, from when I had wired, and the cable just sits there waiting until it's needed.

[–] Tippon@lemmy.dbzer0.com 5 points 7 hours ago (1 children)

My laptop's wireless mouse has used the same AAA battery for months, and it gets used regularly. It's not daily, but it's at least a few times a week for an hour, and usually a lot more.

My wired mouse on my PC gets used about the same amount, but the cable occasionally catches under the corner of the keyboard. It's not helped by the fact that I move the keyboard around depending on what I'm doing. That's also the reason I'm considering a wireless keyboard as well though.

[–] huppakee@piefed.social 3 points 3 hours ago

I had a wireless keyboard where the internal battery was total crap, had to keep it plugged in because it would drain within an hour. Got one with replace batteries, plenty of those available. Might be safer bet for you as well.

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[–] neuracnu@lemmy.blahaj.zone 51 points 10 hours ago (1 children)

[–] Metostopholes@midwest.social 27 points 10 hours ago (2 children)

I can hear this image.

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[–] Lumidaub@feddit.org 21 points 10 hours ago (2 children)

Hamsters do have tails though. /UmAckchually

[–] CalcProgrammer1@lemmy.today 5 points 7 hours ago (1 children)

You know what doesn't have a tail? A guinea pig.

[–] Lumidaub@feddit.org 3 points 7 hours ago

Indeed!

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