this post was submitted on 06 Jun 2025
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[–] thatradomguy@lemmy.world 4 points 2 hours ago (1 children)

My manager is like this. I don't know how to him it's easier to talk about something technical over the phone rather than in chat or email. When talking to people about IT crap, you have to sugar coat and use euphemisms which I don't have to do as much in email and the benefit with email is I can convey literally what I'm trying to do. My manager just doesn't want to fucking ready my emails.

[–] PapaStevesy@lemmy.world 2 points 1 hour ago

Yeah, why would anyone want to have a two minute phone conversation when they could exchange the same amount of information over 20 emails across three days?

[–] Pnut@lemm.ee 2 points 1 hour ago

It almost never is. Plus I probably have to write the info down anyways so just send me a text. If you have to call to explain it, I'll call you.

[–] caesaravgvstvs@feddit.org 5 points 5 hours ago (1 children)

Me: yes

Me after the call: "could you send a summary of what we discussed?"

[–] prole@lemmy.blahaj.zone 5 points 4 hours ago (1 children)

I'll even slip in a passive aggressive, "this is why I prefer emails" or, "maybe next time you can just send me this"

[–] thatradomguy@lemmy.world 2 points 2 hours ago (1 children)
[–] prole@lemmy.blahaj.zone 1 points 1 hour ago

I'm gonna want a paper trail, so let's just cut out the middle step and do it by email from the start

[–] Zaphod@discuss.tchncs.de 10 points 7 hours ago

As long as they ask before they call it's no problem. If they call without writing first it's annoying

[–] Feathercrown@lemmy.world 6 points 8 hours ago (2 children)

If they need to call me it's either actually complicated, or (much more likely) they haven't spent enough time to refine their idea to where they could just write it down.

[–] TheRealKuni@midwest.social 1 points 2 hours ago

I often end up being a rubber duck.

[–] dermanus@lemmy.ca 0 points 3 hours ago

Nine times out of ten it's the second one. I don't mind being a sounding board for some people, but so many sloppy thinkers just don't understand and don't want to make the effort.

[–] throwawayacc0430@sh.itjust.works 10 points 11 hours ago (2 children)

I used to be like this, then realize when I die, all these moments will just be erased to history, so I'm like, whatever man. Can't escape it, banking problems, job interview calls, etc...

But online multiplay game voice chat? Nah fuck that, aint touching that radioactive shit, I aint playing multiplayer if that's a requirement. I'll die on this hill.

[–] uniquethrowagay@feddit.org 3 points 7 hours ago (2 children)

If you have a male sounding voice and you are open and friendly and communicate well, gaming voice chats can be a good experience, depending on the game. Mostly they aren't, though.

[–] frog_brawler@lemmy.world 1 points 3 hours ago

I have a male voice and I communicate well but I’m not friendly and fuck voice chats for multiplayer games. Fuck that shit to hell.

I think I'm gonna get a lot of people screaming at me for poor aim.

[–] ObviouslyNotBanana@lemmy.world 2 points 11 hours ago

Honestly today I'm mostly thinking "I have other shit to worry about, like the pie in the oven". Ain't nobody got time for worrying about phone calls

[–] cyberpunk007@lemmy.ca 6 points 10 hours ago

"did you leave the milk out of the fridge?"

Usually such a simple yes/no answer in my experience.

[–] qjkxbmwvz@startrek.website 24 points 19 hours ago (2 children)

It's a pretty standard bandwidth/latency tradeoff in my view: email is high bandwidth (it's in writing, you can re-read, etc.), whereas phone is low latency (several back-and-forth explanations can happen in seconds). Each has its place.

If social anxiety is a factor, that's a perfectly valid, but separate, issue.

[–] kuberoot@discuss.tchncs.de 2 points 7 hours ago

email is high bandwidth

I don't think the reasons you stated are about bandwidth, and considering writing an email is IMO more effort than explaining on a phone call and will take me longer, I'd argue phone calls are higher bandwidth than email - at least in one on one conversations, since things change when you want to inform multiple people.

Though of course what you listed is important, and it sucks when people refuse to write out basic details that you could come back to later or forward to somebody else.

[–] bricklove@midwest.social 14 points 17 hours ago

I think my main problem is how disruptive it is to your focus. With text I can write a semi quick response then get back to what I was doing. Whereas a phone call requires me to drop everything and give a fellow human my full attention in realtime. It tends to drain my already small social battery.

[–] halvar@lemy.lol 41 points 21 hours ago (1 children)

I disagree. It really is just way simpler and also in most cases it solves whatever problem you have much faster.

[–] somedev@aussie.zone 22 points 21 hours ago (2 children)

The trick is to not respond for an hour and hope their next message is "nvm, fixed it"

[–] MrSmith@lemmy.world 11 points 20 hours ago

Unironically works. They start typing the email and rubber-ducky themselves half of the times.

[–] Zos_Kia@lemmynsfw.com 5 points 19 hours ago

No irony, this is a core skill when you're in tech leadership. If you're the people pleasing type, always replying immediately is a classic trap.

[–] papalonian@lemmy.world 46 points 22 hours ago (3 children)

I used to be like this until I got a job that required constant phone calls. Now if I have to explain something using more than three sentences I'd much rather just talk.

[–] otacon239@lemmy.world 20 points 21 hours ago (1 children)

6 years of tech support and I dread email troubleshooting because I know it will take two weeks and 13 exchanges before we can actually start troubleshooting.

[–] Tja@programming.dev 7 points 8 hours ago (1 children)

Hello otacon239, thanks for contacting lemmy technical support. My name is tja, I love dogs and I will be thrilled to help you today. I understand that you dread email troubleshooting because it will take two weeks and 13 exchanges to actually start troubleshooting, is that correct?

[–] otacon239@lemmy.world 4 points 2 hours ago (1 children)

COMPUTER NOT WORK!!!!!!!! FIX!!!!!!!!

[–] Tja@programming.dev 1 points 15 minutes ago (1 children)

Hello otacon239, I understand that this is not what you expected and when a computer doesn't work can sometimes get frustrating. My dog sometimes misbehaves and I also find it unacceptable. I'll be happy to help you with your problem. Could you provide me the computer logs, electricity bills, last tax declaration, birth cirtificate in long form with 3 copies and the proof of Fermat last theorem?

[–] otacon239@lemmy.world 1 points 2 minutes ago
[–] MrSmith@lemmy.world 10 points 20 hours ago

I've worked as phone support for a year and I hate phonecalls even more.

I'd rather send an email with detailed steps and let people follow the instructions at their own pace. If they fail - remote.

Phonecalls are a weste of everyone's time.

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[–] officermike@lemmy.world 33 points 22 hours ago (3 children)

Easier if you send it to me in writing so I can properly digest it instead of having it immediately spill out of my ears.

[–] Tja@programming.dev 2 points 8 hours ago

You assume that you are talking to a competent person who has a real difficult problem, which is not the case in 95% of the time and they have some bullshit trivial thing that you already told them 5 times.

[–] Schal330@lemmy.world 9 points 18 hours ago

I'm with you on this. I prefer important conversations that require me to make a decision or remember something in writing. Just general conversation about what you got up to on weekend? Fine let's talk it out.

I understand so many more people prefer verbal communication because it's easier for them to not have to type or put their thoughts into written words. I just wish more of them understood that it's not the same for everyone and come to a compromise.

[–] UnderpantsWeevil@lemmy.world 6 points 21 hours ago (2 children)

Okay, but this is less of a question and more of me having 10,000 choices to make that I'm not actually allowed to decide.

So can you just sit on the phone with me and tell me which buttons I can press without getting fired?

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[–] selkiesidhe@lemm.ee 6 points 17 hours ago (1 children)

That's my sister. Good fucking god. I don't care about the supposed drama of your workplace. It is not interesting. You'd think that my tone would be enough to get thru her thick skull that I HATE TALKING ON THE PHONE but noooo...

[–] atlien51@lemm.ee 3 points 10 hours ago

Aww she just wants an outlet 🥲

[–] QuizzaciousOtter@lemmy.dbzer0.com 13 points 20 hours ago

Sometimes it really is much easier though.

Y'all don't talk?

[–] i_stole_ur_taco@lemmy.ca 15 points 21 hours ago (1 children)

At work this request means “I’m going to ramble for 45 minutes because I don’t understand it enough to form a question”.

[–] CrispyCactus@lemm.ee 5 points 19 hours ago

This is exactly what my dad does. "It's easier" means "I can't be bothered to spend five minutes figuring out what the question I really want to ask is, and write it out in a ten word text. So instead I'll ramble for fifteen minutes and hope you figure it out for me."

When people say "it's easier" they mean for them, not you.

[–] NecroParagon@lemm.ee 14 points 22 hours ago (2 children)

Some of my friends insist on calling. Apparently they're used to doing VIDEO calls. Like guys, please, have some mercy.

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[–] MrSmith@lemmy.world 7 points 20 hours ago (1 children)

I begin every business-related phonecall with "I'll want this in writing", and end it with "please send me an email with a summary of what we've talked about".

Guess what, the amount of phonecalls and complaints has halved, because I have proof in writing.

[–] rockerface@lemm.ee 3 points 13 hours ago

Exactly this. If it wasn't confirmed in writing, it didn't happen.

[–] GooberEar@lemmy.wtf 3 points 18 hours ago (1 children)

I'm mostly this way, but not today.

I had someone with an issue signing up for an account mention that they were not successful because when they tried to sign up, they got a message that they weren't eligible because there was already an account using that email address.

I told them if they have a Gmail account, just use the + addressing feature, otherwise, just create a Gmail account.

Someone else responded on the first person's account "But they don't have Gmail, so they can't do it."

Let me tell you, THIS is a situation where a call is necessary. There's nothing I can type that will suddenly unravel the layers here and that won't lead to more layers being laid. It will be 100000000000000% easier and less time consuming to schedule a meeting/call and talk through this than it would be to continue this discussion in text format.

[–] lmmarsano@lemmynsfw.com 3 points 17 hours ago (1 children)

I told them if they have a Gmail account, just use the + addressing feature, otherwise, just create a Gmail account.

If they couldn't get a login reset sent to their email, then that's broken. If they have to create a new email account just for you, that's bullshit, too.

[–] GooberEar@lemmy.wtf 1 points 3 hours ago (1 children)

If they couldn’t get a login reset sent to their email, then that’s broken.

How is that in any way relevant to the situation I am talking about, though?

If they have to create a new email account just for you, that’s bullshit, too.

While I would agree, that also seems irrelevant to my situation. Tell you what, seems like there are some misunderstandings, miscommunications, and/or incorrect assumptions being made here. Rather than me having to completely rewrite what I wrote previously based on guesses about where those misunderstandings may lie and which incorrect assumptions are being made, let's just schedule a quick call.

[–] lmmarsano@lemmynsfw.com 0 points 2 hours ago

Or maybe your written communication is weak.

[–] betterdeadthanreddit@lemmy.world 6 points 21 hours ago

"No."

Crisis averted, can get back to fixing things now. The only way you're getting me on the phone is if there's some audio component to the problem (alarm buzzers or tones they aren't able to identify) that isn't easy to explain in text. Other than that, there are usually just a handful of common issues and you can tell which path we're going down after a sentence or two of their description.

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