this post was submitted on 05 Mar 2026
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Mildly Infuriating

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Thanks for nothing, Sony. (WH1000-XM5)

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[–] UnderpantsWeevil@lemmy.world 95 points 2 months ago (4 children)

Built to Fail: The story of 21st century consumer technology.

[–] lichtmetzger@discuss.tchncs.de 35 points 2 months ago (4 children)

Absolutely. Added to that, they seem to be actively ruining their headphones with software updates as well. My XM5's randomly turned off every few hours and thanks to a Chinese hacker I was able to downgrade the software - guess what, the problem went away.

They're either doing this deliberately so you buy the latest model or their development team is utterly incompetent.

[–] foodandart@lemmy.zip 18 points 2 months ago

They're either doing this deliberately so you buy the latest model or their development team is utterly incompetent.

I'm gonna choose Door Number 1, Monty..

[–] lightnsfw@reddthat.com 6 points 2 months ago (1 children)

This shit right here is why I don't let working stuff update anymore. I shouldn't be sweating if the software update I'm downloading is going to make my life worse or not.

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[–] ByteJunk@lemmy.world 15 points 2 months ago

Built to Fail*

*after 3 years, when mandatory warranty expires in the EU.

[–] sidebro@lemmy.zip 8 points 2 months ago

Especially if you look at the Samsung Fold/Flip-phones, god damn do they break. And they're not cheap.

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[–] czardestructo@lemmy.world 67 points 2 months ago (14 children)

I'm a little biased as I work for Bose but we still use a metal yoke and hinge.

[–] fulg@lemmy.world 18 points 2 months ago* (last edited 2 months ago)

My broken QuietComfort headphones with the plastic earcup hinges would like to have a word…

I love my Bose headphones but man, don’t ever dare dropping them on the floor by mistake, they will shatter on the first hit.

To be fair in the past when this happened you could bring the broken pair in store to get a replacement or upgrade at a good price, but I hear the policy was abused too much so it was retired many years ago.

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[–] lichtmetzger@discuss.tchncs.de 59 points 2 months ago (4 children)

This is the second time these broke on my WH1000-XM5's. At least they're easily replacable by just removing a few screws and dropping in a new one.

Compared to that, this bad boy is over 30 years old and never broke once - thanks to a headband which is made out of metal. Despite that, it's even more comfortable than Sony's modern one:

[–] TheReanuKeeves@lemmy.world 21 points 2 months ago (1 children)

Those are over 30 years old???

[–] prettybunnys@piefed.social 6 points 2 months ago (1 children)

Yeah dude if they’re 30 years old I feel like 2 “easy” replacements is … good.

[–] p_consti@lemmy.world 17 points 2 months ago (5 children)

The good ones are 30 years old. The one they needed to fix is the sony one, which was not specified how old but "modern" implies not very.

[–] prettybunnys@piefed.social 19 points 2 months ago

Yeah well what if I can’t read?

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[–] whaleross@lemmy.world 8 points 2 months ago

I have a pair of AKG 240 of the same age if not a bit older that have seen plenty of other headphones come and go. Not the best headphones in any other categories but damn the most reliable and durable of studio cans ever built.

[–] tal@lemmy.today 7 points 2 months ago (1 children)

The older headphones there don't look like you can rotate the pads, yeah? I mean, it's that rotating hinge which failed here.

I guess one could say "well, I don't want headphones with rotating pads", but it's that rotation that lets the XM5 headphones fit into a fairly-flat carrying case.

I will say, though, that the XM5s probably weren't going to last over 30 years, if for no other reason than because they use an internal battery...

[–] lichtmetzger@discuss.tchncs.de 4 points 2 months ago* (last edited 2 months ago)

On their older models, they had a different design and you could fold the earcups inwards. It was a really useful feature, they easily fit into a small bag. The newer ones can't do that anymore and come with an extremely large carrying case. Sony has really lost the plot, but they still have excellent noise cancelling (the main reason for me buying them).

But that's gonna be my last model now.

[–] Wav_function@lemmy.world 5 points 2 months ago (1 children)

How did the arm break? I have a pair that's a year old, I've been tossing them in a bag with other bulky items and generally not being too gentle with them so your post has me worried.

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[–] Fermion@mander.xyz 19 points 2 months ago* (last edited 2 months ago) (3 children)

Sony parts prices are insane. The urethane pleather on my headband started cracking on my xm4's. A replacement headband was half the price of a new unit. So I ended up getting a silicone cover that will hopefully keep the pieces from flaking off into my hair. I also needed new earpads. Oem pads were around $40 for EACH side. The pleather just has a certain degradation time and once it hits, it all falls apart at the same time. Replacing all the pleather parts on my unit would have cost just as much as a new headset.

I hate having something designed to be somewhat repairable but practically speaking it isn't due to pricing.

[–] foodandart@lemmy.zip 9 points 2 months ago (1 children)

I have found that the backing cloth under the pleather is durable as hell. Take some masking tape and do a wrap around your fingers - sticky side out like you're gonna de-lint a shirt - and use it to pull off the peeling pleather. Took me all of 20 minutes to get my ancient Denons free of the peeling pleather..

[–] Fermion@mander.xyz 4 points 2 months ago

I already bought 3rd party replacement pads, but I'll keep that trick in mind for the future.

[–] tal@lemmy.today 6 points 2 months ago* (last edited 2 months ago) (2 children)

The urethane pleather on my headband started cracking on my xm4’s. A replacement headband was half the price of a new unit.

https://www.walmart.com/ip/SOULWIT-Replacement-Headband-Pad-Kit-for-Sony-WH-1000XM4-WH1000XM4-Headphones-Easy-DIY-Installation-Silver/16417371960

This is third-party, but it's $19.

It's also just the pad, but I assume that that's what's failed, if you're talking about pleather.

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[–] Nurse_Robot@lemmy.world 16 points 2 months ago

Planned obsolescence

[–] Blackmist@feddit.uk 15 points 2 months ago (1 children)

But if they sold you a pair that lasted for decades, you wouldn't need to buy any more.

I've moved onto earbuds. Earfun Air for a staggering £22. The sound genuinely isn't bad either, I've no idea how you can even make them for that. Slavery, probably. Still, £22 is £22.

[–] SkyezOpen@lemmy.world 12 points 2 months ago

The expensive ones are also made with slavery, they just charge you more for the branding.

[–] eletes@sh.itjust.works 13 points 2 months ago (2 children)

My brother got me an audio technica ATH-M30 in 2011. This before they even had the 30x. I've easily put 12k hours in em, just needed to change the ear cups. I drop them all them time from desk height too.

Every few years I've thought about upgrading for better quality but they get the job done well enough that I never pull the trigger. It's a consumers dream

[–] zod000@lemmy.dbzer0.com 6 points 2 months ago* (last edited 2 months ago)

The Audio-Technica ATH-M line are quite sturdy, I've never really seen them break. The same goes for the Beyerdynamic DT-770-880/990 lines. And both companies sell replacement parts at decent prices in my experience for those rare times when sometime could break.

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[–] billwashere@lemmy.world 12 points 2 months ago (1 children)

Similar vibe… whatever that shitty material that they put on the top padded band and foam ear coverings that starts to crack and flake off on my bald head making me look like I have a skin disorder. I’ve had headphones ranging in price from $30 to $300 and they all do it.

[–] Noja@sopuli.xyz 8 points 2 months ago

It's called "protein leather" and it's the worst shit ever

[–] boaratio@lemmy.world 12 points 2 months ago (1 children)

At least they were probably expensive.

[–] lichtmetzger@discuss.tchncs.de 8 points 2 months ago

250€ 🫠

[–] glorkon@lemmy.world 11 points 2 months ago

If this comment saves only one person from wasting their money, it is worth it:

Do not buy Focal Bathys.

The build quality is super cheap, mine broke not even two years after purchase. The plastic surrounding the metal bits that connect the central part to the ear pads will break sooner or later.

[–] Tempus_Fugit@lemmy.world 10 points 2 months ago (2 children)

My XM4s are still holding up after 3 years and are definitely beefier than this.

[–] zakobjoa@lemmy.world 6 points 2 months ago (1 children)

XM2 going on 6 years and multiple hours every day. Ear pads replaced like twice.

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[–] EndlessNightmare@reddthat.com 10 points 2 months ago

So frustrating when an otherwise good product has an Achilles' heel. Is this bad design an oversight to save cost or intentional to limit its service life?

/don't know if this particular product is "otherwise good", speaking more generally

[–] catch22@programming.dev 9 points 2 months ago* (last edited 2 months ago)

Yeah, this is a huge problem. I found the best solution is to buy a 3.5mm audio cable with a microphone (these can be had for 10-20$) and attach them to a nice set of metal band headphones (closed or open depending on if you want sound isolation). I gave up on gaming, Sony headphones and the like a long time ago they are all trash no matter how much you pay for them, they break and become e-waste in the first year.

[–] Postmortal_Pop@lemmy.world 9 points 2 months ago (2 children)

I have templates for metal parts you can cut and bend with hand tools and a cheap dremel. I can send it to you if you want.

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[–] foodandart@lemmy.zip 8 points 2 months ago (1 children)

Steel stick. Set with krazy glue first, so it's aligned then get the steel stick and mix up a marble-sized ball and mold it around the break. Leave to harden for 24 hours. Shit's amazing.

[–] Onomatopoeia@lemmy.cafe 4 points 2 months ago

I'd never heard JB Weld called steel stick, so I had to click!

PC-7 is another brand that's identical to JB.

[–] CmdrShepard49@sh.itjust.works 6 points 2 months ago

That just looks like a terrible design. The background joint looks as if all the pressure of the ear cup is pressing outward on that exact spot where the foreground joint broke since it's at that weird angle with no other support.

[–] justlemmyin@lemmy.world 6 points 2 months ago (5 children)

Ok I don't want to start a fight..

But if someone wants to buy a new pair of headphones with mic for that one gaming night of the week. And dont care about the rgb and other gimmicks. What should they buy?

Ofc asking for a friend here.

[–] magic_smoke@lemmy.blahaj.zone 5 points 2 months ago (4 children)

A good pear of over the head headphones and a modmic.

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[–] MeatPilot@sh.itjust.works 5 points 2 months ago* (last edited 2 months ago)

Probably not the best, bit I do like these for that situation.

Corsair HS35

Bought them on a whim without much thought because I couldn't get my really nice wireless headphones to work with older games. These work with anything because they are wired. Also the little bits like the soft strap make them comfy to wear.

Plain, basic, cheap.

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Sony are the worst with form over function bullshit on headphones.

[–] CopeCola@discuss.tchncs.de 6 points 2 months ago

I brought these on sale recently. Learned about the shitty hinge quality afterwords.. For what its worth, I found this repair kit from centralsound.co, and its a solid reinforcement option. It works even on a fully broken hinge like yours. Sucks to pay an additional $40 for "premium" headphones to ensure they last beyond the warranty, but here we are..

[–] KaRunChiy@fedia.io 5 points 2 months ago

Same happened on my hph-mt5 yamahas, i took a piece of wire and my soldering iron and basically melted rebar into it, and that fix is still going 3 years on

[–] EpicFailGuy@lemmy.world 5 points 2 months ago

Just had the same problem with my LucidSound LS45 ... the headband is metal, I saw the recommendation to get them in one of those "buy it for life" threads so I did ....

Turns out that the end caps of the headband are plastic and prone to breaking ... I was able to save them by buying a non working "parts only" set on eBay and replacing the parts

This thing has been with me for 8 years and counting ... they've been along for 3 motherboards, 2 cars and 6 girlfriends LOL

[–] Eat_Your_Paisley@lemmy.world 4 points 2 months ago

I have a set of Soundcore Q20i that I use anything rough (travel and such) and they’ve held up like champs.

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