this post was submitted on 16 Aug 2023
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The suit, filed earlier this year, argues that HP all-in-one printers stop all functions when ink levels reach some arbitrary point.

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[–] Kethal@lemmy.world 113 points 1 year ago (13 children)

If you don't need an all-in-one printer, then the Brother HL-L2350DW is great. The best thing about it is that it prints. These accolades are really the bare minimum you'd expect from a device called a "printer", but that's where we are in the world of consumer electronics.

[–] Potatos_are_not_friends@lemmy.world 38 points 1 year ago (3 children)

I made the mistake of recommending Brother printers without identifying the exact version. The Brother printer my coworker bought took a page from HP'd bullshit. He returned it after a week.

Imo - Look for ones that don't need internet or just perform 1 extremely specific thing. Or in my case, I printing a lot of b&w docs as cheap as possible.

My recommendation would be the brother laser printer HL-L2300D from 2014. The 2350DW looks similar and is more recent from 2021 and might be okay too.

[–] CarbonatedPastaSauce@lemmy.world 25 points 1 year ago (2 children)

It bugs me to hear that. My mantra for years has been "Buy a Brother printer, they just work". Do you know what model of Brother had a HP style limitation, and what the limitation was? I'd like to educate myself before I recommend them again.

I don't think it's the same printer/issue but recently my brother printer that I bought in '21 decided it was out of toner and refused print without replacing the toner. I forget what setting I had to find to reset it but it works fine now, on the same toner cartridge I bought with the printer (I don't print often).

Off the top of my head it was a dcp-l2550dw, can't check it right now.

It was mildly annoying to deal with, I remember the instructions not working exactly and having to troubleshoot, I can't recall what I had to do to fix it. I can imagine somebody with less time on their hands just giving in and replacing the toner.

[–] Burnyoureyes@lemmy.world 5 points 1 year ago

I had a Brother MFC something that had page counts on the toner cartridges: they would only print so many pages before saying they were out of ink, regardless of how much ink was left. You could access a secret menu and reset the counts using a special button sequence, but it was a gigantic pain at the time.

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[–] JIMMERZ@lemm.ee 15 points 1 year ago

I bought a brother laser printer when I started working from home full time over the pandemic. Best printer I’ve ever had. Does it’s job and asks for very little.

[–] ryathal@sh.itjust.works 14 points 1 year ago (1 children)

It's crazy how as soon as printers became reliable to function, companies purposely made them shit again.

[–] dual_sport_dork@lemmy.world 9 points 1 year ago (1 children)

You're certainly not wrong. I have two Okidata 320 Turbos in my basement that were manufactured some time in the late '80's that still work just fine, if I ever have occasion to fire one up (which is almost never). They don't need a single damn thing, ever, except some tractor feed paper and a ribbon. They'll probably outlive me.

[–] FlyingSquid@lemmy.world 10 points 1 year ago (3 children)

I remember when printing something meant using this paper.

[–] lnm225@sh.itjust.works 9 points 1 year ago

I had a dot matrix in the newsroom I worked in mid-90s. We had to cut the printout down and tape it to 8x11 paper to fit in the document stand in the broadcast booth ...

Nothing like being 45 seconds to air and hoping "BRRRRT BRRRRT BRRRRRRRRT" finished up real soon

Never jammed, never went offline, never ran out of Cyan ...

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[–] CarbonatedPastaSauce@lemmy.world 7 points 1 year ago (1 children)

I have a 2700DW and have been happy with it for years. I recommend Brother to everyone, but I'm curious what Potatos_are_not_friends has to say about their experience below.

[–] Ebby@lemmy.ssba.com 12 points 1 year ago (2 children)

Some Brother printers received a firmware update that locked out 3rd party toner supplies. Wasn't a nice thing to do.

I still recommend them, but less enthusiasticly then I did. It's not the sure-thing no-shit printer brand they used to be, but they do make some great printer models if you get the right one.

Dammit Brother! You were the chosen one!

Thanks for educating me.

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[–] Dapado@lemmy.world 7 points 1 year ago

I bought a Brother 2270DW laser printer over a decade ago, and it is still going strong.

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[–] cybermass@lemmy.ca 76 points 1 year ago

Thank god, this has been one of the most anti consumer things of our time and it needs to stop.

[–] ScrollinMyDayAway@lemm.ee 62 points 1 year ago* (last edited 1 year ago)

I'm in IT, and anything HP can just fuck off.

Edit to add: Never buy any printer that comes with an ink/toner subscription service.

[–] Num10ck@lemmy.world 55 points 1 year ago (2 children)

founders Bill Hewlett and David Packard were so customer trusting and had such probity that it revolutionized corporate america and empowered startups to bootstrap from nothing. if they saw what became of their reputation they would've forced a name change. thanks Carly Fiorina for destroying an amazing institution. I hope your resume refuses to scan.

[–] negativenull@lemm.ee 40 points 1 year ago (1 children)

They were engineers, and made stuff they liked and were proud of, and it showed. When they exited the leadership roles, the MBAs took over and it was all downhill from there.

[–] TheDubh@lemmy.world 32 points 1 year ago (1 children)

You know, I’m starting to have a stronger dislike of MBAs than I do lawyers. Even though lawyers were the traditional wiping boys.

[–] sylver_dragon@lemmy.world 26 points 1 year ago (1 children)

Lawyers get a bad rap. If you are ever falsely accused of a crime, you're going to really wish you had a lawyer.

MBAs are agents of decay and corruption.

[–] Rivalarrival@lemmy.today 8 points 1 year ago (1 children)

Being falsely accused of a crime really isn't much of a problem until a lawyer is complicit in the accusation. False accusations usually end early in the investigation unless the accuser is coached on how to tailor their accusation to fit the law. Your lawyer is solving problems that only exist because of lawyers.

Let's not forget that "politician" is just a fancy term for a lawyer who hates working with clients.

MBAs are, indeed, agents of decay and corruption, but they only play on a field that was designed and built by lawyers.

[–] Arbiter@lemmy.world 6 points 1 year ago

Accusers don’t prosecute crimes, the state does.

[–] Techmaster@lemm.ee 12 points 1 year ago

You still see a lot of businesses today using HP lasers from as early as 1990. Crazy that operating systems today still support some seriously old printers. It's also remarkable how good HP used to be before right around the time they merged with Compaq.

[–] Hazdaz@lemmy.world 55 points 1 year ago (1 children)

This is great news... if HP loses we might all be rewarded $1.89 for years of extortion-level ink prices! Problem solved!1!!

[–] spider@lemmy.nz 11 points 1 year ago (1 children)

Back in the day we would at least get enough $ to buy a Happy Meal.

[–] Hazdaz@lemmy.world 12 points 1 year ago (1 children)

Don't worry, the lawyers who win these type of case will be able to afford lots and lots of happy meals. They typically are the only ones who ever make out in the end.

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[–] ripened_avacado@lemmy.world 48 points 1 year ago (1 children)

Finally! This is was a fucking nightmare for any printer user.

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[–] DirkMcCallahan@lemmy.world 39 points 1 year ago (1 children)

This is great news, but at the same time, I plan on enjoying my Brother printer for the foreseeable future.

[–] HeyJoe@lemmy.world 8 points 1 year ago

This is great, but you really want to go back? I am done using them, they made this decision and mine is to never use them again. I hope everyone else that sees what they did will do the same because they will try something else at some point.

[–] DangerMouse@lemm.ee 33 points 1 year ago* (last edited 1 year ago) (1 children)

Did they do anything about the cartridges yet? Some printers detect when cartridges have been refilled by the user and are programmed to stop working then. That's not just with HP printers, but across the board. Even at consumer level, the prices of a cartridge is criminal compared to a bottle of inkjet ink, with enough for many dozen refills.

Cartridge: $50

10 fl oz of printer ink: $12

[–] Synthead@lemmy.ml 24 points 1 year ago* (last edited 1 year ago) (2 children)

Some printers detect when cartridges have been refilled by the user and are programmed to stop working then.

This is absurd. I would like to hear how this benefits the consumer without attempting to talk about "quality" or something. This would be like my car not starting cause I didn't use Shell gas.

What's more upsetting is that printers are client side all the way. There is nothing about them that needs to reach out to the Internet to print pages. The printer itself handles the "letting you print." So the thing sitting on your desk, that you own, is choosing this for you.

[–] zurohki@aussie.zone 12 points 1 year ago

What’s more upsetting is that printers are client side all the way. There is nothing about them that needs to teach or to the Internet to print pages. The printer itself handles the “letting you print.” So the thing sitting on your desk, that you own, is choosing this for you.

Seems like one of those things some bearded nerd would get very upset about.

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[–] derf82@lemmy.world 26 points 1 year ago (2 children)

Oh, I can’t wait to get a $10 check while the lawyers get $30,000,000.

[–] Potatos_are_not_friends@lemmy.world 38 points 1 year ago (1 children)

I don't care who wins.

I just want HP to lose.

[–] Comment105@lemm.ee 8 points 1 year ago

My desires are more complicated.

I want all of HP, Canon, Epson, and Xerox to lose. And more than that, I want them all to go out of business from a sharp plummet in sales.

Brother can claim victory if they want, everyone seems to agree they're the safe choice.

[–] spearz@lemmy.world 8 points 1 year ago (1 children)

They’ll charge you to print that check

[–] foiledAgain@lemmy.world 8 points 1 year ago

even if you want to print it grayscale it will still require MAGENTA!

[–] SpezCanLigmaBalls@lemmy.world 18 points 1 year ago (1 children)

I need more.

This whole "buy the whole product but block features from working without paying a fee" bullshit needs to stop. No questions.

Cars need to be next.

[–] TheMadnessKing@lemdro.id 16 points 1 year ago* (last edited 1 year ago) (1 children)

HP used to be good circa 2005-8. I used to have a HP mini and it had great build quality. DK what happened after that coz all of the stuff they have sold after 2010 is pure garbage honestly.

[–] nova_ad_vitum@lemmy.ca 7 points 1 year ago

At this point HP isn't a printer company. They're an (overpriced) ink subscription company that makes DRM-ridden printers designed to keep you on their subscription model.

Given how many other printer companies are following suit it seems that this is unfortunately a lucrative business model.

[–] DragonAce@lemmy.world 13 points 1 year ago* (last edited 1 year ago) (1 children)

Whats fucked up is this type of bullshit has been a damned meme for over a fucking decade and they're just now allowing a class action to go to trial. At this point lots of other printer makers have followed suit in some form or another.

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[–] Polymath@lemmy.world 12 points 1 year ago

Relevant/important watch for everyone who's not already familiar: https://youtu.be/AHX6tHdQGiQ "Ink Cartridges Are A Scam"

He talks about basically the computer coding "bricking" the system if you try to do anything other than spend more money on their racketeering; their "razor and blade cartridges" profit model of selling the one item for cheap then price-gouging the fuck out of a required component to keep it working

[–] Pavidus@lemmy.world 10 points 1 year ago (1 children)

I noped out of printers a long time ago. Staples prints whatever I need on the cheap, compared to ink cartridges.

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[–] VanillaGorilla@kbin.social 7 points 1 year ago* (last edited 1 year ago) (1 children)

The most amazing and surprising achievement they have made is to convince customers they are to be trusted. HP has been shit for decades now.

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[–] sturmblast@lemmy.world 6 points 1 year ago
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